At the NBAA 2013 Business Aviation Convention and Exhibition, Cobham SATCOM has announced an updated and enhanced product support service to meet the needs of its customers.
LYNGBY, Denmark - At the NBAA 2013 Business Aviation Convention
& Exhibition, Cobham SATCOM has announced an updated and
enhanced product support service to meet the needs of its
Cobham plc Strategic Business Unit (SBU) Cobham SATCOM has
expanded its global network of support staff, which now comprises
personnel in Lyngby, Denmark; Cape Town, South Africa and Virginia
Beach, VA, and there are plans to expand the aeronautical support
in China as Cobham bids to lead the way in the region in product
Cobham SATCOM has also launched an improved eSupport portal
which incorporates all business areas and support engineers
globally in one system. Furthermore, the telephone system for
technical support is being upgraded to enable regional calling in
to global support staff.
Cross training of support staff has taken place to ensure
comprehensive knowledge on the aeronautical satellite
communications product portfolio consisting of the established
AVIATOR and Omnipless brands.
"The experience, expertise and global operations of Cobham
SATCOM, evident in the company's investment in product and market
development, are now reflected in its commitment to product
support," said Christian Kock Johansen, Vice President Global
Customer Service, Cobham SATCOM.
"As well as an increase in the number of staff providing
support across the world, there has been additional training to
bring staff up to speed with the new portfolio of products. With
our plans to expand the aeronautical support in China and the Asia
region in general, we will also be able to secure a
'follow-the-sun' coverage of technical support to our partners,
which means we will have support staff in different time zones
providing support locally as well as globally."
The updated 24/7 eSupport portal for technical support was
launched earlier this year, providing an enhanced knowledge base
access which can aid customer self-service. Support issues raised
and handled through the eSupport portal can be tracked by Cobham
Cobham SATCOM offers its partners a repair as well as an
exchange service, so customers can choose to have their own part
repaired or they can opt for an exchange part as a replacement,
thus getting the equipment back into service quicker.
Cobham SATCOM's already well-established core portfolio of
SwiftBroadband solutions, ranging from the AVIATOR 200, 300 and 350
to the AVIATOR 700 and 700D and the new AVIATOR S series, provides
in-flight connectivity to support a host of advanced applications
including cockpit voice dialling in addition to in-flight calling,
email and internet browsing for passengers.
Allowing comprehensive and flexible installation options, Cobham
also offers a range of high, intermediate and low gain Inmarsat
satcom aeronautical antennas to support Inmarsat
SwiftBroadband, Swift 64 and classic Aero I/M services.
For further information about Cobham SATCOM, please visit www.cobham.com/satcom.
Cobham protects lives and livelihoods with its differentiated
technology and know-how, operating with a deep insight to customer
needs and agility. The Group offers an innovative range of
technologies and services to solve challenging problems across
commercial, defence and security markets, from deep space to the
depths of the ocean. It has market leading positions in air-to-air
refuelling; aviation services; audio, video and data
communications, including satellite communications; defence
electronics; life support and mission equipment. The most important
thing Cobham builds is trust.
About Cobham SATCOM
Cobham SATCOM develops, manufactures, sells and supports
satellite and radio communication terminals and earth stations for
land, marine and airborne applications. With the ever increasing
demand for communication, our products and services are used to
satisfy the needs of a wide variety of commercial, governmental and
Cobham SATCOM uses state-of-the-art technologies to design
affordable, highly reliable high performance systems that have
decreased over time in terms of size, weight and power consumption.
Our products enable people to stay in touch under the most
challenging and demanding conditions. When traditional
communication technologies fail, Cobham SATCOM's products will keep
providing our customers with high quality voice, data, and
Our product designs have evolved tremendously during their
decades in service in use around the world in a variety of domains
and environments. We market under the AVIATOR, EXPLORER, SAILOR®
and Sea Tel brands. Please refer to our websites for our list of
global distributors and partners. Cobham SATCOM has design,
development and manufacturing facilities in Denmark, Norway, South
Africa and the USA.
- ends -
Global Marketing Manager
Aeronautical Business Unit
T: +1 757 777 7186
T: +45 3955 8835
M: +45 2272 3822